Communication - The Key To Success

According to Randall S. Hansen, Ph.D., and Katharine Hansen, Ph.D., Every employer is looking for a specific set of skills from job-seekers that match the skills necessary to perform a particular job.

 But beyond these job-specific technical skills, certain skills are nearly universally sought by employers. The good news is that most job-seekers possess these skills to some extent. The better news is that job-seekers with weaknesses in these areas can improve their skills through training, professional development, or obtaining coaching/mentoring from someone who understands these skills.

So, what are some of these critical employability skills that employers demand of job-seekers?

Communications Skills (listening, verbal, written). By far, the one skill mentioned most often by employers is the ability to listen, write, and speak effectively. Successful communication is critical in business.

Analytical/Research Skills. Deals with your ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed.

Interpersonal Abilities. The ability to relate to your co-workers, inspire others to participate, and mitigate conflict with co-workers is essential given the amount of time spent at work each day.

Leadership/Management Skills. While there is some debate about whether leadership is something people are born with, these skills deal with your ability to take charge and manage your co-workers.

Teamwork. Because so many jobs involve working in one or more work-groups, you must have the ability to work with others in a professional manner while attempting to achieve a common goal.

Many of these skills can be developed through participation in a group or club such as Toastmasters.  Find out more by going to www.toastmasters.org to find a club near you, then drop in for a visit.  You may be surprised by what you find.  Many people have an unrealistic idea of what Toastmasters is all about.

 

To your success in communicating your ideas and strengths to others.

 

Fran Watson

For more information/detail, click here

Getting Along With Others

How To Get Along With People

1.      Keep skid chains on your tongue; always say less than you think.  Cultivate a low, persuasive voice.  How you say it often counts more than what you say.

2.      Make promises sparingly and keep them faithfully, no matter what it costs.

3.      Never let an opportunity pass to say a kind and encouraging word to or about somebody.  Praise good work, regardless of who did it.  If criticism is needed criticize helpfully, never spitefully.

4.      Be interested in others; their pursuits, their work, their homes and families.  Make merry with those who rejoice; with those who weep, mourn.  Let everyone you meet, however humble, feel that you regard him or her as a person of importance.

5.      Be cheerful.  Don’t burden or depress those around you by dwelling on your minor aches and pains and small disappointments.  Remember, everyone is carrying some kind of a load.

6.      Keep an open mind.  Discuss but don’t argue.  It is a mark of a superior mind to be able to disagree without being disagreeable.

7.      Let your virtues, if you have any, speak for themselves.  Refuse to talk of another’s vices.  Discourage gossip.  It is a waste of valuable time and can be extremely destructive.

8.      Be careful of another’s feelings.  Wit and humour at the other person’s expense are rarely worth it and may hurt when least expected.

9.      Pay no attention to ill-natured remarks about you.  Remember, the person who carried the message may not be the most accurate reporter in the world.  Simply live so that nobody will believe them.  Disordered nerves and bad digestion are a common cause of back-biting.

10.  Don’t be too anxious about the credit due you.  Do your best and be patient.  Forget about yourself and let others “remember”.  Success is much sweeter that way.

To your communication success

Fran Watson

P.S.  For some free public speaking tips, Click here 

Assertive Communication

Communication is fundamental in our lives. We communicate our thoughts and our feelings to family, friends, co-workers and strangers every day. Effective communication allows us to build healthy relationships in our private lives and healthy partnerships in our business lives. Ineffective interaction leads to frustration, dysfunctional personal relationships, stagnant organizations, and even war between countries.

 

Assertive communication requires the effective use of all aspects of communication from body language and symbols to persuasion and listening.  Assertiveness is being able to state your viewpoint without provoking another person.

Think about assertive communication as a two-way flow, an exchange of information.  It is open, honest, direct, shows mutual respect, values the thoughts, ideas, opinions and feelings of the other person(s) and strives for a winning outcome for everyone involved.

When you communicate assertively, you are expressing both positive and negative feelings – honestly and directly.  You are acknowledging that you have the right to be listened to and taken seriously, to say no without feeling guilty, to ask for what you want, and to make mistakes.  You also recognize and acknowledge that the other person has identical rights.  The result is that your relationships will become much more genuine, because you are communicating honestly and openly. 

What holds many people back from communicating assertively is the fear of displeasing others and of not being liked.  By not speaking up for yourself, you may avoid some immediate unpleasantness, however, you could also jeopardize the relationship in the long run if you refuse to assert yourself and then feel taken advantage of over and over again.  When this happens you become frustrated and unhappy with yourself, which reinforces a poor self-image and makes it difficult to command respect from others.

Awareness of yourself is a key part of learning to be assertive.  You can start by asking yourself questions such as:  “What do I want to change?” and “How do I tell the other person without blaming or attacking him or her?”

Assertive communication uses a special technique known as “I-message”s to say how it is for you. When you use an “I-message”, you state what you need clearly, directly and specifically.  You let others know what you feel and think while being polite and firm. 

For example, “I would like to discuss the options in detail” instead of “Maybe there should be some discussion about the options.” Or “I understand the Tuesday deadline is really important.  However, as a result of the computer problems we’ve had today, I won’t have it completed on schedule unless I have some help.  Which other staff would be able to work on it with me?”  It is helpful if you can plan what you want to say before you say it.  That way, you can avoid saying something you might regret later.

Tips for Positive Communication

The key to communicating assertively is to express yourself clearly, without blaming or judging the other person.  One of the ways to learn how to do this is to sign up with a local Toastmasters Club. As a club member you will learn how to make your messages clear, complete and specific.  You will learn how to plan what you want to say before you say it.  You will learn how to ask the questions that will gain you the answers you need to make effective decisions.  You will learn how to listen so that you can become genuinely interested in discussions and give listeners or speakers your full attention without interrupting them.  You will learn how to give effective evaluations to demonstrate your comprehension of what has been said. 

You will learn how to give feedback, by being tactful, firm, and sensitive.  You will learn to focus on the behaviour or the specific task rather than on the person. You will point out what worked well, suggest alternatives, and give any additional feedback in private.

You will learn to invite feedback about your own work and regard it as an opportunity to improve the quality of your work and not as a personal attack.  You will learn to believe in yourself and value what you have to say.  Your insights could benefit others.

 Respect yourself, communicate assertively with those around you, and they will respect you too!

 

To your communication success

 

Fran Watson

 

P.S. For more information click here